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Return Merchandise Authorization Form

Valid for 10 business days from 12/21/2014
 Reason for RMA :

Requested Resolution :

PART #:
Enter your part no
 
Part # OK
Part can't be blank
 
Example Part Number : C6090-69281
Description :
Enter Description
 
Description OK
Description can't be blank
 
Example Description : carriage assembly
Printer model :
Enter printer model
 
Printer model OK
 
Example printer model : DesignJet 5000
Problems :
Problem can't be blank
Invoice # :
Enter Invoice no
 
Invoice # OK
Invoice can't be blank
Contact Name :
Enter contact name
 
Contact OK
Contact can't be blank
Company Name :
Enter company name
Company can't be blank
 
Company OK
Website (if any)
Enter Website by www.
 
Website Ok
Invalid website name!
Email :
Enter Email
 
Email OK
Email can't be blank
Invalid Email
Phone # :
Enter phone no
 
Phone # OK
Phone can't be blank
Invalid phone no!
Street Address :
Enter Street Address
 
Address OK
Address can't be blank
City :
Enter City name
 
City OK
City can't be blank
Country :
Select Country
State :
Zip Code :
Enter Zipcode
 
Zipcode OK
Zipcode can't be blank

Return Merchandise Authorization Form

Dear :


We have received your RMA information, We will send you an email with your RMA #.

Once you received the RMA., you can track your RMA information on our website.


An Email has been sent to , please check that mailbox.

This submission does not guarantee return eligibility. Do not ship the merchandise to us until you have received an RMA number from us.

Return Merchandise Authorization Policy

Important Note: All parts are certified to be tested, functional and free of defect prior to delivery. If the item does not function with the customer's equipment (computers,networks, etc.), Everprint cannot be held accountable. The customer is advised to consult with a service provider (or use Everprint's Training Program) to address any installation/configuration issues.

At Everprint, all outcomes of any returned product are subject to our diagnosis.

All returns, for whatever reason, require a Return Merchandise Authorization (RMA)number.

If you choose to return a product, please contact our Service Department to obtain an RMA number within 10 business days of product delivery. The customer's RMA number is valid for 10 business days from the date issued, and the product must be returned to us within that time. Buyer pays for return shipping. Shipping costs are non-refundable. obtain an RMA number within 10 business days of product delivery. The customer's RMA number is valid for 10 business days from the date issued, and the product must be returned to us within that time. Buyer pays for return shipping. Shipping costs are non-refundable.

All products must be returned in the original cartons with all original pieces,packing materials, and manuals with no markings on the box. Customers are required to document proper packing care when returning any product, or we reserve the right to claim damaged shipping due to customer’s improper packing care.

Everprint will test every returned product to diagnose the product condition. If we determined the product has no defect, or damaged due to customer’s improper installation or operation outside of normal wear and tear, the customer will be notified to take the product back at the customer’s shipping expense; no other option is accepted. All warranty, and eligibility to return is voided immediately if any sticker of “warranty void if removed” is tampered or removed, subject to our diagnosis. If a product proves to be defective, it will be replaced right away. If you need an immediate replacement before testing, a new purchase order will be required, and we will credit back to you the original invoice price minus the shipping cost.

Everprint International is not responsible for any damages or losses incurred in transit, nor for misuse, mishandling or accidental damage (including improper installation/connection) of the product by the customer. For particular parts purchased from Everprint International, we are also not responsible for damage to the part or the printer caused by defective elements external to that particular part.

Manuals, consumable items (e.g., printer head, ink/toner cartridge, fuser assembly),and special order items are not refundable.

Any canceled order will be charged 25% or $25 restocking fee, whichever is greater.

Thank you for your attention. We appreciate your business.

For any questions about our RMA policy please call us at 626-465-3116, or email us at rma@everprint.com

You may also like to consider a GUARANTEED REPAIR.